Terms and Conditions

Effective Date: 1st August 2025

Welcome to Rose Smart Systems ("Company", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website located at www.rosesystems.co.uk ("Site") and our services related to fire protection, alarm systems, CCTV, access control, and other security solutions.

By accessing or using our Site or services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

1. Use of Website

  • You agree to use the Site only for lawful purposes.

  • You shall not misuse the Site to transmit any viruses, malware, or harmful content.

  • We reserve the right to suspend or terminate your access if you violate these Terms.

2. Services Offered

Our services include, but are not limited to:

  • Fire alarm installation and maintenance

  • Intruder alarm systems

  • CCTV installation and monitoring

  • Access control systems

  • 24/7 monitoring and emergency call-outs

All services are subject to availability and a signed contract agreement.

3. Quotes and Pricing

  • All quotes provided are valid for 30 days from the date issued unless otherwise stated.

  • Prices are subject to change without prior notice, especially in response to supplier pricing or regulatory requirements.

  • Final pricing will be confirmed in a formal service agreement or contract.

4. Service Agreements

Before providing any installation, maintenance, or monitoring service, both parties must sign a formal agreement outlining:

  • Scope of work

  • Payment terms

  • Warranty conditions

  • Maintenance schedule

  • Termination clauses

5. Payment Terms

  • Payment is due as outlined in your service agreement.

  • Late payments may incur additional fees or result in suspension of service.

  • We accept all major payment methods.

6. Warranties and Liability

  • We offer a 12 month warranty on new installations, unless stated otherwise.

  • We are not liable for:

    • Third-party interference or tampering

    • Damage caused by misuse, neglect, or natural disasters

    • Downtime caused by issues outside our control (e.g., power outages, internet outages or cellular network disruptions)

7. Intellectual Property

All content, logos, images, and trademarks on this Site are the property of Rose Smart Systems or its licensors and are protected by applicable intellectual property laws. You may not reproduce or use them without our written permission.

8. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your information. By using the Site or our services, you agree to the practices outlined in our Privacy Policy.

9. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these external sites.

10. Termination

We reserve the right to terminate or suspend your access to our Site or services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or us.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.

12. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site or services after changes are posted constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us:

Rose Smart Systems
7 Lenthay Close, Sherborne, Dorset, DT9 6AE
george@rosesystems.co.uk
01935 677234